Privacy Policy

Introduction

Welcome to ku6, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how ku6 ("we", "us", or "our") collects, uses, discloses, and protects the personal information you provide when you access or use our website at ku6.bet and the services available through it. We are committed to maintaining the highest standards of data privacy and ensuring that your personal information remains secure at all times.

By registering an account or using any service on ku6, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users of ku6, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions across Bangladesh.

Information We Collect

ku6 collects personal information from you in order to provide a safe, compliant, and enjoyable gaming experience. The categories of information we may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, gender, and government-issued identification details required for account verification and responsible gaming compliance.
• Contact information: email address, mobile phone number, and residential address in Bangladesh (including city, district, and postal zone) used to communicate account activity and platform updates.
• Financial information: mobile banking account details for bKash, Nagad, Rocket, and Upay transactions; card details for Visa and Mastercard deposits and withdrawals; transaction histories and balance records held strictly for payment processing purposes.
• Technical and device information: IP address, device type, operating system, browser type and version, session duration, clickstream data, and geolocation data at the region level (not precise GPS coordinates) to ensure platform security and legal compliance.
• Behavioral and gaming information: game history, bet amounts, win/loss records, bonus usage, session logs, and customer support interaction records used to deliver a personalised experience and identify responsible gaming concerns.

We collect information directly from you when you register an account, make a deposit or withdrawal, contact customer support, or interact with any feature on the ku6 platform. We also collect certain technical data automatically through cookies and similar tracking technologies as described below.

How We Use Your Information

The personal information collected by ku6 is used solely for legitimate business purposes related to the operation and improvement of our platform. Specifically, we use your information to:

• Create and manage your ku6 account, verify your identity, and ensure your account remains secure and compliant with age-restriction requirements (21+ only).
• Process financial transactions including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and handle withdrawal requests promptly and accurately.
• Deliver personalised gaming recommendations, promotional offers, and bonus notifications tailored to your activity on ku6, including cricket betting markets, slots, and live casino games.
• Monitor platform activity to detect and prevent fraud, money laundering, underage gambling, and other prohibited conduct in accordance with responsible gaming standards.
• Respond to customer support enquiries, resolve disputes, and communicate important account-related notices including security alerts and policy updates.
• Conduct internal analytics and platform performance analysis to improve the overall user experience and expand the range of games and betting markets available to Bangladesh players.

Data Sharing and Disclosure

ku6 does not sell, rent, or commercially trade your personal data. We share your information only in the following limited circumstances and only to the extent strictly necessary:

• Payment processors and mobile banking partners: We share the minimum necessary financial data with our payment service providers — including bKash, Nagad, Rocket, Upay, and card-processing networks — solely for the purpose of completing your deposit and withdrawal transactions securely.
• Technology and infrastructure service providers: Hosting, security monitoring, fraud detection, and analytics vendors who operate under strict data processing agreements and are prohibited from using your data for any purpose other than providing services to ku6.
• Legal and regulatory compliance: We may disclose personal data when required to do so by applicable law, court order, or the lawful request of a competent governmental or regulatory authority, to the extent mandated and no further.

Payment Data and Mobile Banking

ku6 supports fast and secure mobile banking transactions through bKash, Nagad, Rocket, and Upay — the most widely used mobile financial services in Bangladesh. When you conduct a deposit or withdrawal using any of these services, the relevant transaction data (including your registered mobile number and transaction reference) is transmitted directly to the payment provider using secure, encrypted channels. ku6 does not store full mobile banking PINs, one-time passwords (OTPs), or card CVV codes at any point.

All payment data is handled in compliance with industry security standards. Transaction records are retained only for the period required to fulfil our legal, accounting, and dispute resolution obligations. Once the mandatory retention period has expired, payment records are securely purged from our systems. We encourage all users to exercise caution and never share their bKash, Nagad, or Rocket PINs or OTPs with anyone, including ku6 support staff, as we will never ask you for these credentials.

Cookies and Tracking Technologies

ku6 uses cookies and similar tracking technologies to operate the platform efficiently, maintain your session state, and analyse usage patterns. The types of cookies we use include:

• Essential cookies: Strictly necessary for core platform functions such as user authentication, session management, and security token validation. Disabling these cookies will prevent you from using the ku6 platform.
• Performance and analytics cookies: Used to understand how players interact with the platform, identify popular games and betting markets, and measure the effectiveness of platform improvements. This data is aggregated and anonymised.
• Preference cookies: Store your platform preferences such as language selection, display settings, and notification preferences to provide a consistent and personalised experience across sessions.

You can control cookie settings through your mobile browser's privacy or settings menu. Please note that disabling non-essential cookies may affect certain platform features but will not prevent you from accessing core gaming and betting functions on ku6.

Data Retention

ku6 retains your personal information for as long as your account remains active or as required to fulfil the purposes outlined in this Privacy Policy, including our legal obligations, dispute resolution requirements, and enforcement of our Terms & Conditions. Account-level information is typically retained for the duration of your active account plus a further period to comply with applicable record-keeping requirements.

If you close your ku6 account or request deletion of your personal data, we will process your request within a reasonable timeframe. Certain categories of data may be retained beyond the account closure date where we are legally required to do so, such as financial transaction records and identity verification documents. Once retention obligations are fulfilled, your data is securely and permanently deleted from our systems.

Your Rights

As a ku6 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request:

• Right of access: You may request a copy of the personal data ku6 holds about you, along with information on how it is being processed and for what purposes.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: Subject to our legal retention obligations, you may request that we delete your personal data from our systems when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: In certain circumstances you may ask us to suspend the processing of your personal data, for example while the accuracy of that data is being contested or a complaint is being investigated.
• Right to withdraw consent: Where processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.

We aim to respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your rights under this policy.

Security Measures

ku6 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict role-based access controls limiting staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and real-time monitoring for suspicious account activity and fraudulent transactions.

While we take every reasonable precaution to safeguard your data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, ku6 will notify affected users promptly and take all necessary remedial steps in accordance with applicable data protection requirements. We encourage all users to choose strong, unique passwords for their ku6 accounts and to enable any additional authentication features available on the platform.

Third-Party Links

The ku6 platform does not contain links to external third-party websites. In the event that any informational reference to an external service is made in our communications, please be aware that ku6 has no control over the content, privacy practices, or security standards of any third-party website or service. We strongly recommend reviewing the privacy policy of any external service before providing your personal information to them. ku6 accepts no liability for any data handling practices of third parties outside our platform.

Children's Privacy and Age Restrictions

ku6 is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems and close the associated account. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms. If you believe a minor has registered on ku6, please contact us immediately at [email protected].

Changes to This Privacy Policy

ku6 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, we will notify registered users via email or a prominent notice on the ku6 platform prior to the changes taking effect, giving you an opportunity to review the updated policy before continuing to use our services.

The date at the top of this page indicates when the Privacy Policy was last revised. Your continued use of ku6 after the effective date of any update constitutes your acceptance of the revised policy. We recommend bookmarking this page and reviewing it periodically to stay informed of any changes to how we handle your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ku6 processes your personal data, our support team is available to assist you. Please reach out through the following contact details: